Bank Branch Management Certificate
INVESTMENT
DURATION
START DATES
DELIVERY MODE
ASSESSMENT
COURSE OVERVIEW
This Branch management Certificate program teaches awareness of business essential and best practices competencies through delivering customer-focused service that creates customer value, drives revenue, improves process efficiencies, and serves customer needs through the branch network.
COURSE OBJECTIVE
TARGET AUDIENCE
WHAT YOU WILL STUDY
Retail Banking overview . Business ethics and compliance . People Management . Performance management . Products . Operations . Micro Credit Analysis . Customer service quality . Marketing . Effective sales management . Relationship management . Financial management and interpretation of financial statements . Tools for Managing and Hedging against Risk . Managing the Future in a Global Marketplace . Role of data in bank branch management.
COST: Investment: UGX 900,000
LEARNING OUTCOMES
Have clarity about the business of banking, what drives and erodes value. . Effectively communicate the key features of bank products and services. . Apply a data mindset, create processes and systems. . Guide employees to develop customer-focus behaviours to improve the branch productivity and customer outcomes. . Appraise the effectiveness of branch sales workforce. . Apply the five key dimensions of customer service quality. . Undertake long-term relationship management underlined by CRM. . Develop specific sales and marketing strategies for the branch and in particular digital services. . Use the CAMELS model and associated ratios to bank financial statements to identify and interpret key information content.