Overall Course Objective
The purpose of this training is to understand customer service excellence by focusing on employee skills development.

Who Should Attend?
All Staff

Key Topics
• The importance of developing a positive customer service philosophy.
• The four levels of customer service.
• Earning customer loyalty by consistently exceeding expectations.
• Strategically managing emotional responses of difficult customers

Course Dates: 23rd September 2017
Venue: The UIBFS Training Centre, Plot 58 William Street, Bank of Uganda Building
Duration: ½ day
Course fees: UGX 180,000= per participant

Banking & Finance Skills