Overall Course Objective
This course shall provide skills to the participants to enable them effectively improve the quality of internal controls, efficiency and performance of ATM Operations & bank back office operations and reconciliations.

Who Should Attend?
Staff in Operations Department, Relationship Managers, Treasury Back Office Personnel, Auditors and Accountants

Module 1: ATM Operations Management
Key Topics
• ATM Equipment
• ATM Process Overview

The Supervisor's Role
• ATM daily service and maintenance process
• ATM daily settlement process
• ATM end of month settlement process
• ATM Audit
• General ATM controls
• ATM Fraud
• ATM Customer-related queries and solutions

Module 2: Back Office Reconciliation
Key Topics
• Introduction to back office operations
• Double entry and back Office Operations
• The Cheque payment system, RTGS and EFT
• Inter-branch reconciliation
• Inter-bank reconciliation
• Balancing the day's work and tracing differences
• Mapping the back office transactions workflow
• Fraud detection and prevention
• Back office security measures and procedures

Course Dates: 23rd – 27th October 2017
Attendance mode: 5 Evenings
Venue: The UIBFS Training Centre, Plot 58 William Street, Bank of Uganda Building
Course fees: Ugandans - UGX 475,000=, International Participants – UGX 600,000=

Banking & Finance Skills