Overall Course Objective
This course is designed to equip participants with the Sales Management and Customer Relationship Management Skills.

Who Should Attend?
Key Topics
The Principles of Selling
• Preparing to Succeed
• Persuasive Conversations
• The Principles and Mindsets of Success
• The Sins of Selling: How to Fail

The Practice of Selling
• Key Account Management
• Dealing with the Tough Stuff
o Dealing With Mr. Nasty
o Dealing With Competition
o Handling Objections
o Using Telephone, Internet and Email
• Customer Relationship Management

Course Dates: 1st – 2nd June 2017 2 Full days 16th –20th October 2017 5 Evenings
Venue: The UIBFS Training Centre, Plot 58 William Street, Bank of Uganda Building
Course fees: Ugandans - UGX 380,000=, International Participants - UGX 500,000=

Banking & Finance Skills