The purpose of this training is to provide a broad overview to participants about the Micro finance business in order to enable them contribute towards improved practices in their institutions. The course shall offer knowledge and skills to participants and enable them manage the twin challenges of growth and sustainability.


CEOs, Operations Mangers, Risk Managers, Credit Analysts, Supervisors, Investment Analysts, Senior Credit officers, Branch Managers and Regional Managers.


Introduction to Microfinance management

  • Financial Services and the poor
  • Institutional type
  • Vision, mission, and objectives

Markets and Marketing

  • Microfinance Market Research
  • Product development
  • Marketing and techniques
  • Customer Service
  • In search of customer loyalty

Selecting and designing products and service

  • Income generating loans
  • Emergency loans
  • Savings services
  • Insurance for low income persons
  • Leasing
  • Remittances
  • Non financial services

Managing risk

  • Managing credit risk
  • Fraud and security risk
  • External risks

Organizational development

  • Human resource management
  • Institutional culture
  • Organizational structure
  • Using Organizational development to manage growth.

Towards greater efficiency and productivity

  • Understanding efficiency and productivity
  • Re engineering
  • Performance incentives
  • New technologies
  • Costing and pricing
  • Planning, monitoring and adjusting performance.

COURSE DATES: 13th – 24th April 2015

VENUE: Kampala

DURATION: 10 Full Days

COURSE FEES: Shs 1,000,000/= per participant ($ 500)