Overall Course Objective
This course is designed to provide knowledge and skills that would enable the participants enhance their Customer Care Skills and improve upon customer retention and attraction in their organizations.

Target participants
All staff from the lowest to highest ranking employee of MFIs

Key topics:

  • Introduction to Customer Service Excellence in Financial Institutions.
  • Customer Expectations and how to manage them.
  • Principles of KYC.
  • Communication Skills in Customer Service
  • Enhancing personalized listening skills
  • Dealing with customer inquiries.
  • Stress management techniques.
  • What we can do better: Aligning individual work with the organization’s overall objective.
  • Customer care Excellence cost benefit Analysis
Dates (2018) Attendance Mode
(3 Full Days)
 Venue  Course Fees 
 Ugandans  International

6th -8th June 
17th - 19th Oct

Arua
Kampala
Arua  UGX200,000  $110