OVERALL COURSE OBJECTIVES

The purpose of this training is to understand customer service excellence by focusing on employee skills development.

WHO SHOULD ATTEND?

All Staff

KEY TOPICS

• The importance of developing a positive customer service philosophy.
• The four levels of customer service.
• Earning customer loyalty by consistently exceeding expectations.
• Strategically managing emotional responses of difficult customers

COURSE DATES:

 

VENUE: Kampala

DURATION: ½ Day

COURSE FEES: shs. 150,000/= per participant