OVERALL COURSE OBJECTIVES
The purpose of this training is to understand customer service excellence by focusing on employee skills development.
WHO SHOULD ATTEND?
• The importance of developing a positive customer service philosophy.
• The four levels of customer service.
• Earning customer loyalty by consistently exceeding expectations.
• Strategically managing emotional responses of difficult customers
DURATION: ½ Day
COURSE FEES: shs. 150,000/= per participant