Overall Course Objective
To equip staff of Supervised Financial Institutions with the knowledge and skills to handle consumer information and complaints with due respect to consumer rights as per guidelines set by Bank of Uganda.

Key Topics
• Purpose of the Training and FCPGs
• Understanding Stakeholders
• The Supervisory Approach
• The Bank Of Uganda FCPGs
• Fairness – Lending Recklessly
• Fairness – Giving Advice and Cooling – Off
• Reliability Transparency
• Complaint Handling

Dates Attendance Mode  Venue  Course Fees 
 Ugandans  International

15th - 16th February 2018 
17th - 18th May 2018
26th - 27th June 2018
20th - 21st Sept 2018
22nd -23rd Nov2018

2 Full days

UIBFS Training Centre, Plot
76/78 William Street,
Bank of Uganda Building.

 UGX400,000   $200



Banking & Finance Skills