Overall Course Objective
To equip staff of Supervised Financial Institutions with the knowledge and skills to handle consumer information and complaints with due respect to consumer rights as per guidelines set by Bank of Uganda.

Key Topics
• Purpose of the Training and FCPGs
• Understanding Stakeholders
• The Supervisory Approach
• The Bank Of Uganda FCPGs
• Fairness – Lending Recklessly
• Fairness – Giving Advice and Cooling – Off
• Reliability Transparency
• Complaint Handling
Course Dates: 8th – 9th February 2017 18th – 19th May 2017
Attendance mode: 2 Full days
Venue: The UIBFS Training Centre, Plot 58 William Street, Bank of Uganda Building.
Course fees: Ugandans - UGX 380,000=, International Participants - UGX 500,000=

Banking & Finance Skills