OVERALL COURSE OBJECTIVE.

This course is designed to equip participants with skills to manage banker customer relationships

WHO SHOULD ATTEND?

Designed for all staff

KEY TOPICS

• Fundamentals of Customer Service
• Customer Relationship Management
• Managing Customer Interface
• First Things First
• Providing Good Customer Service
• The Customer Service Continuum

COURSE DATES: 

ATTENDANCE MODE: 2 full classes

VENUE: UIBFS Training Centre, Plot 76/78 William Street, Bank of Uganda Building - Kampala.

COURSE FEES: $1200

Banking & Finance Skills