Overall Course Objective
The course shall provide knowledge and skills to enable staff to effectively respond and manage the needs of the customers to improve customer acquisition, retention and satisfaction.

Who Should Attend?
Customer service staff, Personal Bankers, Cashiers, marketing and sales staff and all other staff manning the front office in the bank

Key Topics
• What is customer service?
• Effective time management
• Managing Customer Expectations to save time and reduce stress
• Expanding communication skills.
• How to effectively respond to customer’s inquiries/complaints and giving feedback        confidently.
• Enhancing Personalized Listening Skills and strengths
• Language and Telephone Skills
• Barriers to effective customer service in the bank
• Secrets of self-control: learning what not to say or do
• Aligning individual work with the bank’s overall
• The Benefits of Excellent Customer Service

Dates Attendance Mode  Venue  Course Fees 
 Ugandans  International

12th-16th February 2018

17th-21stSeptember 2018

5days (Evening)

 Kampala  UGX600,000   $300

Banking & Finance Skills