OVERALL COURSE OBJECTIVE

This course shall provide skills to the participants to enable them effectively improve the quality of internal controls, efficiency and performance of ATM Operations & bank back office operations and reconciliations.

WHO SHOULD ATTEND?

Staff in Operations Department, Relationship Managers, Treasury Back Office Personnel, Auditors and Accountants

MODULE 1: ATM OPERATIONS MANAGEMENT
Key Topics
• ATM Equipment
• ATM Process Overview
• The Supervisor's Role
• ATM daily service and maintenance process
• ATM daily settlement process
• ATM end of month settlement process
• ATM Audit
• General ATM controls
• ATM Fraud
• ATM Customer-related queries and solutions

MODULE 2: BACK OFFICE RECONCILIATION
Key Topics
• Introduction to back office operations
• Double entry and back Office Operations
• The Cheque payment system, RTGS and EFT
• Inter-branch reconciliation
• Inter-bank reconciliation
• Balancing the day's work and tracing differences
• Mapping the back office transactions workflow
• Fraud detection and prevention
• Back office security measures and procedures

COURSE DATES

ATTENDANCE MODE: Evening classes

VENUE: UIBFS Training Centre, Plot 76/78 William Street, Bank of Uganda Building.

COURSE FEES: Shs. 475,000/= (Ugandans)

Banking & Finance Skills